Customer Service

Contact Us

Please contact us at the postal address below:

Varsity Apparel
1st Floor
Caerfelin House
42 Crwys Road
CF24 4NN

T: 02920 225614
F: 02920 237970

Placing an order: We have designed our website to be as simple as possible, so shopping is really easy on this website. However, if you any queries or are unclear on anything, please  email us at help@rhino.direct and we aim to answer within 24 hours.

Payment Options

We use the PayPal system which is safe and secure. PayPal enables you to pay by various credit cards and debits cards, bank transfers and PayPal balance.

PayPal website payment is an easy and secure way to receive payments online. Once you have decided what product you want to buy, simply click what colour, size and quantity, followed by the ‘Add to cart' button. Once you have finished shopping you can proceed to check out. If you have already bought from us before, you would be asked for your email address and password, if not, you will need to complete our simple online registration. Once you have completed your purchase, you will get an email confirming the order and another email confirming when the order is dispatched. The 'confirmation' stage sets out the final details of your order.

Following this, we will send to you an order acknowledgment e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Varsity Apparel. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

In order to make the payment, you could make the payment through your PayPal account or enter your card details on the left hand side, if you do not have a PayPal account. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. The price you pay is the price displayed on this website at the time we receive your order. No other prices published by Varsity Apparel are applicable to these items. The following exception applies: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.


Once the order is placed, the delivery timescale will depend on what you have ordered. University, Club and School orders will take up to up to 4 weeks from date of order, due to decoration required. All orders are processed individually. We only hold blank items in stock, which have to then be decorated, embroidered or printed according to what is specified. Please make sure you order the correct size(s) as we cannot exchange or refund any garment(s) that have been personalised for you in any way. This includes adding your team/club logo, club name, initials or squad number etc. If you’re unsure of sizing, we recommend that you check our size guide, ask fellow student/club members if you can try their clothing, check your SU/AU, as some hold size samples and/or pop in to our office to try sizes. You can also call or email. Plain items ordered can take up to 7-10 working days.

Standard delivery charge is £4.95. Delivery would be dispatched through DPD or FedEx. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Varsity Apparel shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Change or Cancel Order / Returns

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Please help@rhino.direct or phone on 02920 225614 if you wish to change or cancel your order. However if the item is already decorated and/or packed and dispatched, then we are not in control to change or cancel the order. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.


Our returns policy varies dependent upon the type of products that you have ordered. Please see the below for more information on each type of order. None of the below affects your statutory rights.


If you have personalised any stock item, adding your team/club logo, club name, initials and/or squad number for instance, we are only able to accept returns in the event of a manufacturing fault. This fault must be reported and returned within 14 days of delivery.


If your order has been placed from stock, with no additions or modifications, we are able to accept returns within 14 days of delivery, if the garments are in their original condition with all labels, tags and bags intact. Any garments returned outside of this time will not be accepted.

Please allow 7-10 days for a refund to appear on your credit card or PayPal statement. (Refunds will be credited to your original method of payment.)

If goods are not returned to us in fully resalable condition, we reserve the right to refuse on the item or deduct up to 20% of the original selling price from the refund amount.

Shipping fees for any merchandise returned for an exchange or refund will be the responsibility of the customer. Unless you are returning faulty or incorrect items, in that case we will reimburse postage costs, to the maximum value of £8 UK mainland and £25 internationally. However, if you wish to exchange the item, we will cover the costs of the postage for your exchanged items to be sent out to you. Please keep proof of posting for any packages sent to us; Varsity Apparel cannot be held responsible for items lost on route!

Distance Selling Regulations - Distance selling regulations states a customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery; you have a right to cancel the order for any item purchased on this website for a full refund. To cancel, you can email us or write to us (see contact us for details) within seven working days of delivery of your item (s), quoting your order number. You must take reasonable care of the item(s). The customer has a duty of care while the goods are in their possession. You should also have the receipt in order to return the item (s) back.

Intellectual Property

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Disclaimer - Whilst information provided through this website is believed to be correct at the time of inclusion, Varsity Apparel makes no representation or warranty concerning any hypertext links or any other information obtained directly or indirectly from this website and accepts no liability for any inaccuracies or omissions in the website. All information is provided and is to be used on the understanding that Varsity Apparel  will not be liable for any loss, liability, damage or expense of whatever kind arising, whether wholly or partly and whether directly or indirectly, in consequence of the use of, or any reliance placed upon, such information by the visitor or any other person. On entering into a contract with us, all information is provided and is to be used on the understanding that Varsity Apparel is not liable for; losses that were not foreseeable to both parties when the contract was made, losses that were not caused by any breach on the part of the supplier, and business losses and/or losses to non-consumers. Varsity Apparel reserves the right to make changes and corrections to the prices and information, should they be necessary, at any time without notice, before any contract is entered into with a customer. We will make every endeavor to notify any customer who has shown intent to enter into a contract with us, should any information concerning that intended contract, change. This does not affect any customers with whom a contract has already been agreed. No representation made on our web site is intended to or does form part of any subsequent contract with you nor does it constitute any advice on the suitability of any product for any intended use. All information will be treated confidentially and in accordance with the legal provisions concerning data protection.

Privacy Policy

Privacy Policy We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.